1. Introduction

Welcome to Jayde Spa Studio.

These Terms & Conditions (“Terms”) explain our responsibilities to you and your responsibilities to us. They form a legally binding agreement when you book or attend any of our classes, workshops, events, or studio sessions (“Sessions”).

By booking any Session, you confirm that:

• You have read and understood these Terms

• You agree to be bound by them

• You are over 18 years of age

We may amend these Terms at any time. The most up-to-date version will always be available on our website.

If you have questions, please speak to a member of the Jayde Spa team, we’re always happy to help.

2. Who We Are

Jayde Spa (company number 15224830)

Registered address: 80 Great George Street, Liverpool L1 5FF

Jayde Spa Studio is located at:

35 Greenland Street, Liverpool L1 0BS

3. Contacting Us

Contact Us

• Email: admin@jaydespa.com

• Phone: 0151 665 0292

How We Contact You

We may contact you using the details provided on your booking account (email, phone, SMS).

Your personal data is processed according to our Privacy Policy

 4. Health & Safety

Our Sessions involve physical activity. We strongly recommend that you seek medical advice before starting any new exercise programme, particularly if you have any pre-existing medical conditions, injuries, or concerns about your health.

By attending, you confirm that:

• You will exercise within your own capability and follow instructor guidance

• You will not participate in any exercises your doctor, consultant, GP, or other medical professional has advised against

• You understand that participation in our classes carries inherent risks, including injury

If you experience dizziness, pain, discomfort, or feel unwell, you must stop immediately and notify your instructor.

Our full Health & Safety Statement is available on request.

5. Sessions and Use of Studio Premises

Our Sessions include a variety of fitness, wellbeing, and movement-based classes such as Reformer Pilates, strength training, conditioning, yoga, and specialist workshops (each described on our booking page).

By booking a Session, you agree to follow all guidance, studio rules, and instructions provided by our team, including any additional rules we may introduce from time to time relating to specific classes, the use of equipment, the studio environment, or your conduct while on our premises.

All Sessions, instructors, and class formats may be subject to change, even after booking. If we need to make any changes, we will notify you as soon as reasonably possible via email or through our booking system.

Access to our premises, Sessions, and any related services is at our discretion. We reserve the right to restrict or refuse entry, suspend, or terminate your account if:

I. We believe you are not medically or physically able to participate safely, or if continuing would not be in your best interests.

II. You appear to be under the influence of alcohol or substances (prescription or otherwise) that may impair judgement or physical ability—including but not limited to anticoagulants, antihistamines, beta-blockers, narcotics, or tranquilizers.

III. You breach these Terms and Conditions.

IV. You attempt to attend a Session without a valid or paid booking.

V. Your behaviour is inappropriate, aggressive, abusive, harassing, offensive, threatening, or discriminatory, whether directed at staff or other guests.

If access is restricted or refused for any of the above reasons, no refunds will be issued.

6. Health Forms for Specific Clients

• Pre- or post-natal clients must complete a specific medical screening form before participating in any Sessions.

• No general health questionnaire is required for other clients.

• All medical information is stored securely in line with our Privacy Policy

7. Health Guidance for New Clients

We recommend attending beginner or introductory classes first, no matter the discipline. These classes cover: Equipment introduction, safety guidance, movement fundamentals and technique correction.

Always listen to your body. Do not attempt movements that feel unsafe or painful. If unsure, please ask your instructor, we are here to support you.

8. Attending Sessions

Please arrive 10 minutes before your class. For safety reasons, you will not be permitted to join the class if you arrive more than 5 minutes late. No refunds or credits will be issued for late arrival.

Studio etiquette:

• Remove outdoor shoes
  

• Socks must be worn on Reformer equipment (available to purchase)
  

• Avoid clothing with zips or metal fastenings that may damage equipment

By attending your Session, you confirm you have read and understood these Terms.

9. Booking Sessions

To book, you must create an account on our Glofox booking site or app.

Booking is only confirmed once you receive an email confirmation or the Session appears in your account.

Key booking rules

• Sessions must be prepaid
  

• Bookings are for personal use only
  

• All bookings are subject to availability
  

• You must be 18+

We reserve the right to change instructors, class style, or schedule. We will notify you of significant changes where possible.

When you create an account on our Glofox booking platform, you may be added to our newsletter list. You can unsubscribe at any time.

10. Lateness Policy

If you arrive more than 5 minutes late, you will not be admitted. This is for your safety and out of respect for other participants. No refunds or credits are issued for lateness.

11. Waiting List

If a class is full, you may join the waiting list. You will be notified by email if a space becomes available. You will only be charged once you accept a space.

12. Prices & Credits

Session prices vary depending on type and duration. All bundles have visible expiry dates. We cannot extend expired credits. 

Promotional bundles may have different expiry terms.

We reserve the right to update pricing.

13. Payment Terms

We accept card payments via our secure booking site. You may purchase:

• Pay-as-you-go single sessions

• Class bundles at discounted rates

Bundles cannot be shared between clients.

14. Cooling-Off Period

When purchasing bundles online, you have a 14-day cooling-off period.

• If no Sessions have been used, you will receive a full refund.
  

• If Sessions have been used, the cost of attended Sessions will be deducted.

After the cooling-off period, bundles are non-refundable.

15. Cancellations, Changes & No-Shows

Cancellations

• More than 24 hours’ notice: credit returned

• Less than 24 hours: no refund or credit

Changing Sessions

• You may transfer your booking more than 24 hours in advance.

No Shows

Failure to attend results in loss of that credit.

We may allow same day switching where available, at our discretion.

16. If We Cancel a Session

If we cancel a Session, you will be offered:

• A transfer to an alternative time, or

• A full refund

We are not liable for additional costs outside the Session value.

We may alter or close facilities for maintenance, safety, or events.

17. Promotions & Discounts

Promotions may have separate terms. We reserve the right to:

• Withdraw promotions at any time

• Decline use if misused

• Cancel future bookings linked to misuse

18. Retail Purchases

Products sold in the studio may be subject to separate terms. Your statutory rights are not affected.

19. Statutory Rights

Nothing in these Terms affects your legal consumer rights.

Refunds are issued to the original payment method only.

20. Liability Waiver

Acknowledgement of Risk

You understand that participation in spa, fitness, and wellness activities carries inherent risks, including injury, illness, and property damage.

Medical Responsibility

You confirm that you are medically fit to participate and will monitor your own health during Sessions.

Voluntary Participation

You participate voluntarily and may withdraw at any time.

Release of Liability

You agree to release Jayde Spa Liverpool Limited, its staff, and representatives from liability for injury, loss, or damage arising from your participation, except were caused by our negligence.

Indemnification

You agree to indemnify us against claims arising from your own actions or misuse of equipment.

Rules & Conduct

You agree to follow all safety rules and instructions.

Governing Law

These Terms are governed by UK law. Any disputes will be heard in UK courts.

Severability

If any part is unenforceable, the remainder will remain in effect.

21. Acknowledgement

Your use of the studio confirms your understanding and acceptance of these Terms & Conditions.

Last updated: December 2025